Opti-Lube Policies

Orders can be placed through our secure website 24 hours a day. We can also take orders through Phone Toll Free: 1-888-326-6789, Outside of the USA: (801) 491-3717, Fax (801-805-8188), or E-mail (sales@opti-lube.com) When placing orders, please have, shipping address and billing address if different, credit card information (card #, expiration date, 3 or 4 digit authorization code), and e-mail address. IF SENDING CREDIT CARD NUMBERS THROUGH E-MAIL, PLEASE SPLIT IT UP OVER SEVERAL EMAILS.

Forms of Payment

All prices are listed in U.S. dollars and generally do not include shipping. You can convert currency using www.xe.com. We accept payment via credit cards (Visa, MasterCard, Discover, American Express) as well as Money Orders, Bank Certified Checks, Cash, PayPal, and Bank Wire Transfers. We do not offer open accounts or CODs. **All orders totaling $10,000 USD or greater must be paid via Wire Transfer or Check, if paid via Credit Card they will be subject to an additional 3% fee.**

Privacy

Opti-Lube respects our customer's privacy. All phone numbers, fax numbers, email addresses, and other contact information is used solely for the purpose of successful ordering and shipping of Opti-Lube products. We will never release or sell your information to any company or organization. Please note that if items are drop shipped, our supplier will get your shipping address and possibly Phone # only for shipping use.


Web site visitors: In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor's email and a username will be stored on the server.


How the Information is used: The information is used to enhance the vistor's experience when using the website to display personalised content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers by us or our affiliates.


Visitor Options: If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.


Cookies: Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website. 3rd party advertising companies may also use cookies for tracking purposes.

Security

Form Submission security: When you submit a form on this website a secure server is used. We use industry standard data encryption for transmission of any personal information including credit card details you provide online. Known as TLS (Transport Layer Security) protocol, you can check this is active by looking for the padlock symbol on many browsers. TLS allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information. Only those pages of our site that capture customer data are encrypted. Since it is not necessary to encrypt every page (and if we did it could slow down our website) we only encrypt website pages that transmit sensitive customer information to our web server.


Ecommerce Security: We use PCI Compliant third party payment gateways ( Pay Pal, Authorize.net ) to process credit cards online. We do not store your credit card details online. All credit card transactions are processed online in real time and protected by industry established security standards. When you purchase products via our website, a secure server is used. We use industry standard data encryption - TLS (Transport Layer Security) - protocol for transmission of any personal information including credit card details you provide online.You can check this is active by looking for the padlock symbol on many browsers or by checking that the first part of the page url starts with https. TLS allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information. This encryption provides greater consumer protection than many forms of offline credit card payments.

Shipping Methods

Different orders are shipped using different methods. The best method will be chosen at the time of your order. Our default shipping method in the states is FEDEX. Some orders for larger items such as Drums and large quantities of grease may ship truck freight.



 

Tracking Numbers

Tracking numbers are available on all orders and are emailed as soon as the order ships.

Returns / Refunds

If you need to return something we have 2 options for credit that you can choose from:
  -Option 1: Full in-store credit toward your next order. Credit does not expire and can be used anytime (cannot be applied to a online order, must be a phone or email order)<br/.> -Option 2: Refund with a 15% restock fee. This will be refunded back in the way the original payment was made.<br/.> NO credit will be given for shipping fees.

  Items must be in brand new condition, in it's original packaging, containing all original contents.
  If you need to return anything to us you MUST contact us first for approval within 30 days of delivery.

Shipping Claims

Damaged or lost goods are the sole responsibility of the carrier (FEDEX, UPS).  Title of merchandise passes from shipper to carrier after it leaves our doors and to the customer on delivery. All parts should be thoroughly inspected upon arrival to ensure every parts is in good working order. We will do all we can to fix any problem that may happen. Upon carrier approval, re-shipments of product will then be carried out.

Online Prices

We try and keep our online prices and shipping quotes accurate, however there are times they might not be. In which case we do reserve the right to either negotiate a new, fair, price with you or cancel the order. Either way you will be notified of the discrepancy ASAP.

Legal

We are not affiliated with Diesel Place, Diesel Power Magazine or any vehicle Manufacturer of any kind or any subsidiary or affiliate thereof. All names, logos, slogans, etc., are properties of their respective owners. Trademarked names appear throughout this site. Rather than list the names and entities that own the trademarks or insert a trademark symbol with each mention of the trademarked name, the page owners state that it is using the names, logos, slogans, etc., only for editorial purposes and to the benefit of the trademark owner with no intention of infringing upon that trademark.

Bottom Line

YOU are the reason Opti-Lube is in business. Without YOU, we would not be in business. Our staff will do whatever it takes to earn your trust, your business, and your referrals.